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ISO 9000: An Aerospace Engineer's Handbook for Implementing the International Standards for a Quality System
Roy M. Chiulli
ISBN 1-1-884989-10-1
50p., E-book
This E-book provides an overview of the philosophy and requirements of ISO 9000 for engineers (especially space and aircraft) who are implementing the ISO 9000 quality standard, and for ISO 9000 consultants and related workers in this arena. The book is based on the ISO 9000:2000 family of standards, which is a revision of the ISO 9000:1994 series by the International Organization for Standardization Technical Committee (ISO/TC 176).
In today's global and competitive marketplace, customers' expectations for the quality of goods and services are rapidly escalating. Increasingly sophisticated consumers scrutinize their product purchases; experienced companies demand quality materials to build their products. Numerous studies demonstrate that although companies can survive in the marketplace with a reputation for high prices, they can not remain viable if consumers identify them with poor quality.
Understanding the philosophy and implementation of the ISO 9000 quality standard is mandatory for any company looking to a secure future. It is that simple! ISO 9000 registration will never be a guarantee of the success of a company, but it will soon be the minimum quality requirement for survival in the global marketplace. ISO 9000 is here to stay! It is not a whimsical program here today but forgotten tomorrow.
The generality and vagueness of ISO 9000 is its greatest asset and its most maddening feature.
ISO 9000 does not refer to a specific product or industry, nor does it prescribe a method for meeting its requirements. The specific implementation of ISO 9000 for a specific company in a specific industry manufacturing a specific product or providing a specific service is left to the company itself.
Dr. Roy M. Chiulli is a senior project engineer in the Civil and Commercial Division at The Aerospace Corporation, El Segundo, California. He has a B.S. in mathematics from Rensselaer Polytechnic Institute, Troy, New York; an M.A. in operations research from the University of California, Berkeley; and a Ph.D. in systems engineering from the University of California, Los Angeles.
